Cancellation and Refund Policy for The Skin Specialist
Last Updated: 04 November 2024
At The Skin Specialist, we aim to ensure a positive experience with our products. However, we understand that circumstances may arise where you need to cancel an order or request a refund. This policy outlines the terms for cancellations, returns, and refunds.
1. Order Cancellation
- Before Dispatch: Orders can be canceled without any charges if the request is made before the product is dispatched. Please contact us as soon as possible to initiate a cancellation.
- After Dispatch: Once an order has been dispatched, it cannot be canceled. However, eligible items may be returned for a refund as per our Return and Refund policy below.
2. Return Policy
We accept returns on most unopened and unused products within 7 days of delivery, under the following conditions:
- Eligibility: Products must be returned in their original packaging, unopened, and unused.
- Non-Returnable Items: Certain items, such as final sale products, gift cards, and personalized items, are non-returnable.
- Condition of Returned Items: All returned items must be in a resaleable condition. Items that have been opened, used, or tampered with are not eligible for return.
- Return Process: To initiate a return, please contact our Customer Service team at [email or phone number]. Once the return is authorized, we will provide instructions for shipping the item back to us.
3. Refunds
Once we receive your returned item and it meets the return criteria, a refund will be processed as follows:
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Please allow 7–10 business days for the refund to appear in your account after we have processed the return.
- Shipping Fees: Shipping fees are non-refundable. The cost of return shipping will be deducted from the refund amount unless the return is due to a defect or error on our part.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We may ask for a photo of the damaged or defective product to process the return and refund or exchange the item at no additional cost.
5. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Check your bank or credit card account for the refund.
- Contact your bank or card issuer, as processing times may vary.
- If you still have not received your refund, please contact us at [email or phone number] for further assistance.
6. Contact Us
For any questions or assistance regarding cancellations, returns, or refunds, please contact us:
The Skin Specialist
Building No./Flat No.: SY NO 28/1, BBMP Katha No 355
Road/Street: K R Puram Hobli
Nearby Landmark: Bangalore East Taluk
Locality/Sub Locality: Hoodi
City/Town: Bengaluru
District: Bengaluru Urban
State: Karnataka
Email: theskinspecialistindia@gmail.com
Phone: +91 9900019091
