Shipping and Delivery Policy for The Skin Specialist
Last Updated: 04 November 2024
Thank you for choosing The Skin Specialist! We aim to provide a smooth and reliable shopping experience, including timely and secure delivery of your products. Please review our Shipping and Delivery Policy below for details on shipping charges, processing times, and delivery expectations.
1. Shipping Charges
- Free Shipping: We offer free shipping on all orders above ₹2,000.
- Standard Shipping: For orders below ₹2,000, standard shipping charges apply and will be calculated based on the weight, dimensions, and destination of the order at checkout.
2. Processing Time
- Order Processing: Orders are processed within 2-3 business days after payment is confirmed.
- Holidays & Weekends: Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard Delivery: Orders are typically delivered within 7-10 business days after dispatch, depending on the delivery location.
- Remote Areas: Delivery to remote or rural areas may require additional time.
4. Order Tracking
Once your order has been dispatched, a tracking link will be sent to the email address provided at checkout. You can use this link to check the status and estimated delivery of your order.
5. Failed Delivery Attempts
If we are unable to complete delivery due to incorrect address details, inability to contact the recipient, or refusal to accept the package, the order may be returned to us. Reshipping charges will apply in such cases, and the original shipping fees are non-refundable.
6. Package Damage or Loss
If your package arrives damaged or is not received within the estimated delivery time, please contact our Customer Service team at [email or phone number]. We are here to help resolve any issues promptly.
7. International Shipping
Currently, we only ship within India. Please stay tuned for updates as we expand our shipping options in the future.
8. Contact Us
For any questions regarding our Shipping and Delivery Policy, feel free to reach out:
The Skin Specialist
Building No./Flat No.: SY NO 28/1, BBMP Katha No 355
Road/Street: K R Puram Hobli
Nearby Landmark: Ban
